Here are some of the answers to many of our most frequently asked questions!
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Frequently asked questions
Where do you deliver? *Updated*
We deliver to all areas of the Capital Regional District: Central Saanich, Colwood, Esquimalt, Highlands, Langford, Metchosin, North Saanich, Oak Bay, Saanich, Sidney, Victoria, View Royal, and Sooke. And as of April 2021, we now deliver to Mill Bay!
When do you deliver? *Updated
We currently deliver on Sundays between the hours of noon* and 7:30 PM*. If there’s a time on Sunday that works better for you, please indicate your preference in the comments section at checkout and we'll do our best to accommodate.
What do I need to get started?
We provide you with almost everything that you need to make 3 delicious meals each week. All that you need to come to the kitchen with are the basics: Olive Oil, Vegetable (or Canola) Oil, Salt & Pepper. We’ve got the rest covered!
What equipment do I need to have?
If you have a set of measuring cups and spoons, a cutting board and sharp knife, baking sheet, oven-safe baking dish, some pots and pans, and access to a kitchen you’ll be good to go.
How do I order?
You can order online by selecting either the 2-Person Plan or the Family Plan option and then choosing which meals that you would like to have for a given week. All orders and selections need to be in by Wednesday at midnight, to be ready for delivery on Sunday.
Do I need to be home to receive my delivery?
We deliver everything in temperature-controlled packaging so that your food will stay fresh even if you’re not home to receive it. We guarantee your meals will stay fresh for up to 3 hours after delivery. However, if there is a window of time that works better for you for delivery, please feel free to let us know! We also suggest that you’re home if we’ll be delivering to an apartment or condominium complex, so that you can make sure you receive your delivery.
Do you have gluten-free options?
While we do have some meals that are naturally gluten-free, we do not currently operate in a 100% gluten-free facility; therefore, we cannot guarantee that what you're receiving is free of gluten.
Do you accommodate certain dietary requirements or allergies?
At the moment, we have meals that include both meat and vegetarian options. We cannot guarantee that our products have not come into contact with various tree nuts, soy, gluten, milk products, or other allergens. If you have a serious allergy, it's best to avoid our products.
What is the nutrition information for your meals?
Since the amount of oil, salt, pepper and size of certain ingredients is variable, we are unable to provide you with an exact nutrition breakdown for each meal.
How do I view the recipe for each of your meals?
You can view any recipe by selecting the week of your choice under the "On the Menu" tab (located in the menu bar at the top of the page), and clicking directly on the image of the meal you're wanting the recipe for.
How do I choose my meals each week as a subscriber to your service?
Each week on Tuesday we will select three options for you and send you an email confirming those options. If you're happy with the selections we've chosen, then don't worry about responding - simply wait for your order on Sunday. If you decide to change any of the options we've selected, just flip us a quick email indicating what you'd like switched out and we'll take care of the rest!
Am I able to skip weeks and modify my subscription information if I become a subscriber?
Yes. Skipping weeks is easy with our subscription program. In addition to skipping weeks and pausing your subscription, you can change your address and payment information whenever you'd like.
How should I store my delicate vegetables (leafy greens, green onions, etc...) when I receive my LUB Bag?
While everything in your bag comes to you completely fresh and plump, not everything will remain this way when kept in its paper bag. We recommend removing these delicate veggies and placing them into a crisper along with a damp paper towel. This will ensure that your veggies are in tip-top shape when you go to use them!